Every detail—from design to delivery—is approached with intention. Our Client Care experience reflects the same philosophy as our collections: thoughtful, considered, and grounded in respect for the woman we serve.
Below you’ll find everything you need to feel supported before, during, and after your arrival.
Orders & Shipping
Complimentary ground shipping is included on all orders of $150 or more.
Orders are processed during business days, Monday through Friday, and typically ship within 24–72 hours of order confirmation. Once shipped, ground delivery arrives within 5–8 business days.
If you require expedited shipping, please contact us at info@maritzamarie.comprior to placing your order to confirm availability. Expedited delivery (1–2 business days) is available for an additional $25, pending confirmation.
We recommend reaching out before submitting your order to ensure we can accommodate your request.
Our Packaging
Sustainability is considered at every step, including how our pieces are presented.
Maritza Marie packaging is produced by a certified Portuguese supplier holding FSC and PEFC certifications, ensuring materials are sourced from responsibly managed forests that meet strict environmental, social, and economic standards. Through the use of controlled, traceable resources, our packaging supports sustainable forestry, protects ecosystems, and helps preserve natural resources while reflecting a thoughtful approach to design and responsibility, with future generations and the planet in mind.
Returns & Exchanges
At Maritza Marie, fit is as much a feeling as it is a measurement.
Because our designs follow European sizing, we understand that finding the right fit may require a second step. To make your experience seamless, we are pleased to offer a one-time complimentary exchange on your first order.
For ease, one return shipping label is provided with each order.
Exchanges A complimentary exchange may be requested within 30 days of purchase, provided the shoes are unworn, free of marks or damage, and returned in their original condition and packaging.
Returns Returns are accepted within 30 days of purchase and are subject to the same conditions as exchanges. Once approved and received, refunds will be processed to the original form of payment.
Our intention is to ensure you feel confident and supported in every step—from selection to arrival.
Sizing & Fit
Fit is foundational.
Our shoes are designed to balance structure and comfort, with thoughtful attention to proportion and wearability. We recommend reviewing the sizing guidance below prior to purchase to ensure the best experience.
Size Chart
35 EUR | US 5 36 EUR | US 6 37 EUR | US 7 38 EUR | US 8 39 EUR | US 8.5 40 EUR | US 9 41 EUR | US 10 42 EUR | US 12
If the fit isn’t quite right, we offer one complimentary return or exchange within 30 days of purchase.
If you’re still unsure, our Client Care team is happy to assist. Email us at info@maritzamarie.com, and we’ll recommend your best fit based on customer feedback and wear experience.
Craftmanship & Care
Each Maritza Marie shoe is designed in the United States and handcrafted in Portugal, where tradition, expertise, and precision guide every step of the process.
Our materials are thoughtfully sourced from around the world for their beauty, integrity, and longevity, with leathers primarily selected from Italy and Spain—regions renowned for exceptional craftsmanship.
Natural materials are selected for their beauty, integrity, and longevity. To preserve the quality of your shoes, we recommend storing them in their dust bags and avoiding prolonged exposure to moisture or direct heat.
Care is an extension of craftsmanship, and with thoughtful attention, each piece is made to endure.
Payment & Security
Your privacy and security are essential.
All transactions are processed through secure, encrypted payment systems to ensure your information is protected at every stage of purchase.
Accepted payment methods are displayed at checkout for clarity and ease.
Contact
If you require further assistance, we are here for you.
For inquiries related to orders, fit, or general care, please reach out to our Client Care team. We aim to respond thoughtfully and promptly, ensuring your experience feels as considered as the product itself.
